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Aretha Franklin - Queen of Soul - ROCKED Nokia Theater in LA!

There is nothing like the positive energy that we felt while enjoying having the privilege of seeing
 Ms. Aretha Franklin, the undisputed Queen of Soul, do her thing live @ Nokia Theater in LA.
You better believe it when I tell you that Ms. Aretha Franklin, the quintessential, Queen of Soul,
stepped on stage on the arm of a gorgeous man, and looked wonderful in her beautiful orange off the shoulder dress last evening, opening with the song,

Ms. Franklin on the Jay Leno Show 7.23.12

"Daydreaming and I'm thinking of you, Daydreaming and I'm thinking of you,
Daydreaming and I'm thinking of you, Daydreaming and I'm thinking of you....
Look at my life floating away.
He's the kind of guy that will say
'Hey baby let's get away, let's go someplace, huh? Where, I don't care'...."
Ms. Aretha Franklin dropped 80 lbs like it's hot -  GO Ms. Franklin!
Yes, Detroit, the Motor City, was in the HOUSE!

Who could actually stay seated, when the music was so delicious to the ears, and like comfort food to the soul - oh, and the aisle that I sat in was a singing! Yes, singing right along with each song, and it was so wonderful!
When Ms.Franklin said, "Ladies, if you know you've got it going on, wave your hands in the air, and say yeah!" Then she said, "Gentlemen, if you know you're making your Lady happy, say oh yeah!"
And the crowd responded right on time - we were rocking to the beat! 


Ms. Franklin was so gracious and kind, and shared photos of her family, and friends, starting with her Father, the late, Baptist Preacher, Reverend C.L. Franklin, founder of New Bethel Baptist Church. 
Reverend C.L. Franklin was a Civil  Rights Activist, an executive board member of Southern Christian Leadership Conference-SCLC, an organization that fought against racism and bigotry in the United States. 

Reverend C.L. Franklin,  organized the Walk to Freedom Civil Rights March (June 1963) in  Detroit, Michigan,  with a good friend and fellow follower of Christ, Dr. Martin Luther King Jr., where 500,000 people showed up and marched. He also supported Urban League as well as the N.A.A.C.P. - These are all organizations that fight for human rights, even today... Reverend C.L. Franklin was a Visionary and an accomplished Entrepreneur - one of the first Preachers to ever put his sermons on records - brilliant! Photos of her other siblings were shown as well. The lady sitting on the left side of me said, "Oh, and that's her sister Carolyn Franklin! I felt like I knew her too!"  Carolyn Franklin , a brilliant woman, was established in the music industry as well; multi-talented and had earned a B.S Entertainment Law (1988), about 10 days before she succumbed to cancer. She's the sister that Ms. Franklin makes reference to in the introduction to the song written by Carolyn entitled, "Angel"!

I looked around at the crowd, and people from age 6-80+ were waving their hands in the air, some teary eyed, and soaking in the sincere tribute Ms.Whitney Houston. That was real...
Also in the audience, visiting from New York was the incomparable George Faison - yes!
There was also  Louis Gossett Jr., Elgin Charles, Jackee Harry, Randy Crawford,
Leon Isaac Kennedy, Barb Russell, Glynn Turman and his wife, Jo-An, Steven Cojocaru and so many others - please forgive me if I've left you out - you were there, and it was lovely!


What do you think the most integral aspects of keeping our lives happy and love alive?
In my opinion, God and Family. Good friends are also a Godsend. There is nothing better than surrounding one with family that loves you and true friends. From what I've seen, Ms. Franklin truly loves her family and friends.

Ms. Franklin is truly blessed by God and Highly Favored! Three quarters through the show, we headed right to church with some classic Gospel songs; "Precious Lord", "Higher Ground" got  everyone on their feet and shouting, Hallelujah! And Amen!

They've never lied when the Rolling Stone Magazine said that the 21 piece  Aretha Franklin Orchestra was excellent! The conductor, and the back up singers and dancers were very entertaining and beautiful!
When Ms. Franklin sang some of her rare grooves, songs like, "This is The House That Jack Built",
"Bridge Over Troubled Water", "I Say A Little Prayer For You", "Bridge Over Trouble Water",
 "You Make Me Feel Like A Natural Woman, " and "Ain't No Way" - there was no way that anyone was sitting in their seats!
Ms. Franklin sat down at the keyboard and played the piano eloquently, saying, "This is for a woman who was a beautiful person, and real " Then, the Queen of Soul gave a really heartfelt, tribute to Whitney Houston. There were quite a few photos that we were shown of the late beautiful Whitney Houston that some of us had never seen before.

Ms. Franklin told the truth and shamed the devil, humbly giving two American Icons from Detroit their props; Berry Gordy and Smokey Robinson. Both men were sitting in the audience -
 Mr. Gordy (with his lovely Better-Half),- crediting him for revolutionizing the music industry (she even gave credit to Berry Gordy's sisters as well!)  and the incomparable Smokey Robinson (let me tell you, his wife was so beautiful!)
The audience screamed when they heard Ms. Franklin announce that Bishop T.D. Jakes was sitting up front, as well as Natalie Cole, folks started standing up and snapping photos from near and far, just to get a glimpse of  Berry Gordy, Smokey Robinson, Bishop T.D. Jakes, and Natalie Cole!

The evening closed with R-E-S-P-E-C-T....Some people need to recognize a Queen when they meet her...Thank you, Ms. Franklin for allowing us to enjoy listening to your God Given ability to sing love into our hearts and minds....

 Special thanks to the following people:
 Ms.Beverly @ Ms. Beverly Concierge, where her slogan is, "I Make It Happen!"
Cara Vanderhook @ Staples Center & Nokia L.A. LIVE
Mr. & Mrs. S. Levine - It was my pleasure meeting you two! Stephen Cojocaru and friend - remember, P4!
Transportation for Ms. Franklin and the Aretha Franklin Orchestra provided by:
 Kenneith - 818.262.4443 or email Kenneithbrown1@yahoo.com
Top photo of Ms. Franklin were taken from NBC @ Jay Leno Show. No copyright infringement intended.

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Quick Takes: RIM's Marketing, Microsoft Takes Even More Risks, and A Lesson from Digg

Short thoughts on recent tech news...


How not to turn around a company, part 1

Some day, my friend, you might become the CEO of a major technology company.  (Heck, maybe you're one right now.)  When you are a CEO, you sometimes have to deliver bad news to the public.  Maybe it'll be a poor quarter, or a product that doesn't work as advertised.  Or maybe you'll be in charge of a major corporate turnaround, in which case you'll have to deliver a lot of bad news.

There are some very specific rules for how you deliver that news.  You can't sound like you're in denial, but at the same time you can't surrender to the gloom that will flow like a river from the press and analysts you talk to.  It's their job to make the case for what's wrong; it's your job to make the case for how you will fix it. 

One of the rules of this process is that you can't adopt the language of the people criticizing your company.  If you do, they'll play back that language at you. 

For example, say someone asks "did your company deliberately steal millions of dollars from your customers?"  There are several good ways to respond.  You can go for incredulity:  "Anyone who says that is completely out of touch with reality."  You can accuse the reporter of naivete:  "You've been spending too much time on the bulletin boards.  I talk with our customers every day, and they are very happy with their relationship with us."   Or you can just change the subject:  "Let me explain what we're doing."

What you must not do is repeat the hostile wording in the question ("no, we did not steal millions of dollars").  That's a trap, because you legitimize the accusation by repeating it.  The headline the next day will be "CEO denies stealing millions of dollars," something so inflammatory that a reporter on his or her own could never get it into a headline.

RIM CEO Thorsten Heins fell into this trap in an interview he did with CBC in early July.  It's a good interview; I encourage you to listen to it here.

The interviewer, Matt Galloway, is politely professional but relentless.  The interview reminds me of what can happen sometimes with British journalists when they see themselves as proxies for the audience, exposing the misdeeds of the rich and powerful.

Galloway uses death imagery throughout the interview:  "seems to be if not at death's door, it's in the vicinity"..."another nail in the coffin"..."the company may not be around by the time this thing comes out."  So it's a tough interview.

Heins handles most of it fairly well.  He sounds beleaguered at times, and he allows the interviewer to drive the subjects, instead of taking over the flow of the interview.  But he generally sticks to his message.  Until the last question.  Galloway asks:

"The public perception now is that it's a company in a death spiral, on death's door, and about to become irrelevant.  How do you turn that public perception around and make people believe that you can create devices that people will want?"

This is actually the only creampuff question in the interview.  Heins is being invited to talk about the new RIM handsets coming out now, and what's to come next year.  Or he could brag about sales in markets where RIM is doing well.  Journalists, especially on TV and radio, will often give you an easy question at the end so the segment will have an upbeat ending (and so they won't look like total attack dogs).  Unfortunately, Heins chooses this moment to go defensive and start playing back the interviewer's language:

"This company is not ignoring the world out there, nor is it in a death spiral."

So the interview ends on a sour note, and guess what the headlines say the next day:



The only words all of the headlines share are "RIM" and "death spiral."  What do you think people are going to remember?

The problem with doing a turnaround like RIM's is not that the task is impossible, but that it requires incredibly good execution.  You have to get a long list of things just right.  That's hard in any firm, but in a company that's laying off people and shuffling its management, it becomes even more difficult.  So far I don't see the necessary attention to detail from RIM.


How not to turn around a company, part 2

As long as we're picking on RIM, one of the other principles of a turnaround is to underpromise and overdeliver.  Make the situation seem as bleak as possible at the start, so you can surprise people with good news later.  If you think a product will be done in June of this year, promise it by December.  If you expect that the next couple of quarters may be bad, declare that the entire year will be a disaster.  Especially when you're a new CEO, no one's going to fire you for being gloomy in your first couple of weeks, and you will buy time for the turnaround to start working.

And don't worry about the stock price.  Trash it now so you'll look like a hero when it rises later (and so there will be no basis for a shareholder lawsuit).

Thorsten Heins did the exact opposite when he took over RIM.  He reinforced his predecessors' promise that the BlackBerry 10 OS would be out this year, and he made some very upbeat statements when he took over the job.  Galloway even played back a recording of one of them in the CBC interview.  Heins said in January:  "I don't think that times are that difficult...it's an exciting time to take over.  RIM is not a turnaround company.  RIM is a financially healthy and sound company."

Six months later, the OS schedule has slipped, and obviously RIM is in a turnaround.  Instead of looking like the solution, Heins comes across like he's part of the problem.

The consistent theme here is self-inflicted wounds caused by bad marketing and PR.


Surface: Another Microsoft gamble

I continue to be fascinated by the moves Microsoft is making around Windows 8.  The OS has a radically new UI, and violates some of the most basic rules on how to do a platform transition.  I don't know whether to admire Microsoft's courage, or to be appalled at the unnecessary risks the company is taking.

I got the same feeling when I saw the previews of Microsoft's new tablet/PC devices, called Surface.  The pictures of them look swoopy, and I really like the idea of the flexible keyboard/cover that lets you use the tablet (sort of) like a notebook computer.  I'm also extremely intrigued by the model with a stylus (could this, at last, be the foundation for an info pad?)  Surface is giving me a serious case of technolust.

Unfortunately, we don't yet know many of the most important facts about Surface, such as what it'll cost, where it will be sold, and what it's like in long-term use.  If the answers are bad, Surface could become a curiosity on the order of the Palm Foleo (or maybe Microsoft's own Zune).  On the other hand, if everything is right, Surface could be a milestone product that helps reshape personal computing.

The one thing that's certain is that Surface is a high-risk business move for Microsoft.  For its entire history, Microsoft has avoided competing directly with its hardware licensees.  It certainly manipulated and sometimes exploited them, but it did not sell PCs against them.  Surface breaks that taboo.  It has to be putting a chill through Microsoft's licensees.  You want to share your hardware road map with your OS company, to make sure your products are coordinated with the OS.  But who's ever going to share their hardware plans with Microsoft when you know those ideas could sneak into a Microsoft device?  The licensees won't dump Windows, but they could easily reduce their investment in it.  And they might be scared away from the market for Windows tablets, the place where Microsoft is most anxious to grow.

Depending on Microsoft's manufacturing and sales plans, there's a danger that Surface could be just successful enough to damage the market for Windows 8 products without having enough impact to change the competitive situation versus iPad, Android, and Mac.  We don't know how many Surface devices Microsoft is making, or how they will be distributed.  The hints I've seen so far are that Surface will be available in Microsoft stores and online, but no place else.  If Surface is a hit, what happens to the rest of the PC retail channel?  Do Best Buy and its peers around the world just step aside?  And will they invest in promoting Windows 8 computers if the most popular Windows 8 device is not available to them?

Has Microsoft ordered enough Surface devices to fill the demand if it's popular?  If Microsoft has ordered a lot, maybe it'll have extra units for the Best Buys of the world.  But the more Microsoft invests in inventory, the greater the financial risk if Surface doesn't sell well.  Microsoft could be stuck with a huge inventory writedown, or might be forced to sell Surface at a very low price, spoiling the market for other Windows licensees.

I guess (and it's just a guess) that Microsoft will put the price of Surface a bit on the high side, with a fairly low sales forecast.  That would reduce the impact on licensees, and make it easier to manage inventory.  In that case, Surface becomes something like a concept car, not affordable to the average customer but encouraging licensees to do something similar (see here and here). 

Ashlee Vance at BusinessWeek pointed out that it's Microsoft's own fault that it needs a concept car (link):

"Microsoft, in many ways, helped create this mess... Along with Intel, it sucked all the profits out of the PC industry, leaving HP and Dell to rely on manufacturing companies in Taiwan for their innovative twists. The result has been the Great Stagnation."

The rumor mill says the low-end Surface device will be in the $600 range, and the high-end one around $800 (link).  That's concept car territory, in my opinion.

But even the concept car approach has risks.  If Surface doesn't sell well, will the licensees bother to copy it?  They usually want to copy best-sellers.  On the other hand, if Surface is viewed as a lustworthy product, will PC buyers delay purchases of other Windows 8 devices to wait for Surface clones?

The usual rule is never to give hardware customers a reason to wait, and Surface could do just that.

If I were a PC licensee, I'd be thinking very seriously about investing more in Android tablets.  Except that Google, to compete with its rogue licensee Amazon, just announced its own Google-branded tablet at $200.  That pricing isn't a concept car; it's more like a knife to the heart of other Android tablet makers.

Maybe that's why Microsoft feels it can get away with doing Surface; the licensees really have no place else to go.

So I end up back where I started, admiring Microsoft's courage but wondering about its strategy.  From a tech industry standpoint, it's nice to see a big company like Microsoft stirring the pot.  We need more of that.  And I admire Microsoft's willingness to change radically rather than waiting for something bad to happen to it, a la RIM.  But Microsoft is taking a huge number of risks all at once, and some of its plans feel like they were not deeply thought through.  If Microsoft screws up, it could severely wound itself in short order.

It all reminds me of something an Apple exec once told me.  He was a former Sun manager, and liked to quote the often profane strategy pronouncements of Sun executives.  One of his favorites (and forgive me if I offend) was "no brass balls, no blue chips."  In other words, if you don't have the courage to take big risks, you won't win the big payoffs.

I get the feeling that Microsoft these days is operating on the same principle.  It sounds like great advice, until you think where Sun ended up.


Humility

There's been a lot written online about the fate of Digg, one of the original "Web 2.0" poster children.  I don't have much to add regarding its current situation, but I think back to a conference I attended in 2006 called "The Future of Web Apps."  It included many of the most prominent Web 2.0 CEOs, including Kevin Rose of Digg.  Michael Arrington spoke there as well.

Rose talked about evolving Digg into a social network in which people would be connected by shared interests rather than whether they have hot photos (this was back when Facebook was just a college socialization site).  Rose's idea for Digg sounds interesting; you wonder what happened to it.

Rose also said Digg was on the road to profitability based on advertising and traffic growth.  Oh well.

But the most interesting tidbit I remember from the conference was Michael Arrington saying that Web 2.0 companies don't need a perfect revenue model.  The general attitude of everyone at the conference (not just Arrington, and I am not trying to single him out) was that if you attract an audience, you will find some way to monetize it.

In the tech industry, one of the most common mistakes is to look at a trend today and assume that it'll continue in the future.  The reality is that basic economics usually reasserts itself at some point.  For businesses, that means you need to provide real value to real customers, with a realistic way to monetize it.  And you need to figure that out pretty early in the process, or you're taking a huge risk that you'll never get the answer.

It's something to keep in mind for the hundreds of thousands of companies creating mobile apps today because it's the hot thing to do.